Job Satisfaction, Employee Loyalty, and Employee Performance in a Regional Bank

Abstract

Employee performance is a crucial factor in maintaining the quality of regional banking services. This study aims to analyze the impact of job satisfaction and loyalty on the performance of Bank Bahteramas Konawe employees, both individually and simultaneously. The study employs an explanatory quantitative approach using a census method involving 35 employees. Data were collected via Likert-scale questionnaires and analyzed using descriptive statistics, classical assumption tests, and multiple linear regression with the aid of SPSS 27. The results indicate that job satisfaction and loyalty simultaneously have a positive and significant effect on employee performance. Individually, job satisfaction has a positive and significant impact on employee performance, while loyalty also exerts a positive and significant influence, contributing more strongly than job satisfaction. An R² value of 89.8% indicates that job satisfaction and loyalty collectively explain 89.8% of the variation in employee performance, with the remainder explained by factors outside the model. These findings demonstrate that the simultaneous management of job satisfaction and loyalty is a vital aspect of supporting employee performance in regional banking